ferme duquette

We booked a sleigh ride during the holidays. We called 3 times to organize our visit (adding people, etc) and everything was supposed to be okay. When we got there with our group of 15 people they couldn't find our reservation and made us feel and look stupid by saying this was our fault. They didn't even offer some kind of arrangement, I felt very let down especially that this was not our first time there but it definitely was our last.