the mountaineer race track & gaming resort

DeeCabe,Thank you for taking the time to respond and for the positive review. I will make sure that I forward your comments to our racing director as well as the executive team here. We are happy that you had a good time and look forward to seeing you again in the future.

Thank you for taking the time to post. I have forwarded your comments to our food and beverage director so that he can go through it with his staff. I was happy to hear that you joined our player's club and won some money during your visit. Keep your eyes open for room offers as well as discounts for food, spa, etc. now that you are on our mailing list. We look forward to seeing you again soon.

Bandsinger,Thank you for taking the time to post a review. We certainly appreciate your feedback. I have forwarded your comments regarding the smoke to our facilities director so he can address it. We do have a smoke elimination system but perhaps it was not functioning at full capacity. I was happy to hear that you enjoyed the room and even won some money. I hope that you will decide to give us another chance. Thank you again for the feedback.

Kacie,Thanks for taking the time to post and for the positive review! Next time you are here, stop by the Mahogany Bar where we have just begun offering a selection of smoked items. We smoke everything here on property including ribs, pulled pork, brisket and wings. We look forward to seeing you again soon. Thanks again for the review.

We appreciate you taking the time to post a review and for the feedback. We will use the information that you provided to improve the overall experience for our guests at Mountaineer. We are in the midst of continuing renovations. We remodeled the hotel tower rooms and the lower gaming floor including the center bar, buffet and Big Al's deli. We will be addressing the upper casino floor as well as the room sin the lodge this year. We will also continue to upgrade our slots on the gaming floor. I am sorry that you did not have a good time and hope that you will try us again in the future. Again, thanks for taking the time to post.

Robin,Thanks you for taking the time to post a review. We use the information and feedback from our guests to improve the overall experience at Mountaineer. I have forwarded your review to our Director of Table Games so that he can handle it directly. I certainly appreciate you bringing it to our attention. Thank you again for posting a review.

Mary Ann,We certainly appreciate the feedback. We use the information provided to improve the overall experience for our guests at Mountaineer. I have forwarded your review to our Director of Slot Operations so that he can review the situation himself. Again, thank you for taking the time to post a review.

Annie,Thank you for taking the time to post and for your feedback. We appreciate your comments and will use the information that you provided to improve the overall experience for our guests at Mountaineer. I was happy to hear that you enjoyed the room and the food during your visit but was disappointed to hear about your gaming experience. I forwarded your comments to our slot director and he had the following response:We want to thank you for taking the time to share your opinions about your visit. We strive to provide you with the best possible service and product, and when you feel that it fails to meet your expectations, it’s important for us to know. We take great pride in our facility and have made numerous improvements over the last year. We’ve made extensive updates to the appearance of the facility with many more planned. In fact, the gaming room you mention playing in was one of the first gaming rooms built at our property in the mid 90’s. That area of our casino will be getting remodeled during the first qtr of 2015 with new carpet, slot chairs, a new ceiling, and a new bar and entertainment area.As far as tight machines and/or games not paying off, it’s a fact that this is the number one complaint every casino receives. It is very important to Mountaineer that our guest receive the time on device in which they are pursuing or so desire. Unfortunately, there are times whereas that does not happen and the guest goes away unhappy and losing (that is not our intent at all). The truth of the matter is Mountaineer is very competitive in our market. We have, on average, over 40 jackpots each day.We apologize about the cigarette smoke. Being largely a smoking facility we realize smoke can become an issue and that's why we invested in upgrading our HVAC and ventilation to better assist with it. We also installed several commercial grade smoke eaters throughout the property. It would be worth mentioning that we also have a non-smoking slot area for our guests.We also have several variations of video poker on both our Game Kings and our Winner’s Choice machines you mention. The “suggested hold” feature on the games you played was actually a state lottery requirement when those machines were purchased. That has since been amended, however the feature can’t be disabled on those machines. Players can still choose how they prefer to play as the “hold” feature is only suggested.Again, we apologize that we failed to meet your expectations but we’re grateful for you giving us the opportunity to assist you. Should you ever have any questions, comments or would like to discuss further, please do not hesitate in calling me at my direct line 304-387-8015. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you. Thank you again for bringing these matters to our attention.Jason PughDirector of Slot Operations

Billie,Thank you for the review. We certainly appreciate the feedback. Happy that you enjoyed the show. We look forward to seeing you again in the future.

Thank you for taking the time to post and for the positive (and humorous) review. There are actually many people who win and we post their winning pictures on our website. Thanks again for the feedback. We look forward to seeing you gain soon.

We appreciate the feedback and for you taking the time to post. We recently completed the tower room renovations and will be starting the lodge rooms on September 22. If you require any special handicapped accessibility, the tower is where you need to be as the lodge does not have an elevator. We were very busy on labor day weekend but I don't think there was ever a time when our valet was closed because we were full. Again, we appreciate the feedback and I will make sure that I share your comments to all department managers.

Thank you for the feedback and for taking the time to post. We will certainly use the information that you provided to improve the overall guest experience at Mountaineer. I was happy to hear that you enjoyed the spa but was disappointed about your comments regarding the staff. We normally hear nothing but positive things about our service. I will certainly pass along those comments to the department managers. Should you decide to give us another try, our tower rooms have been completely renovated and we are beginning the lodge rooms later this month. Again, we appreciate the feedback and hope to see you again.

We certainly appreciate your feedback and for taking the time to post. We take all of these posts seriously and use the information that is provided to improve the overall experience of our guests. We are sorry to hear that your visit did not live up to your expectations and hope that you will give us another chance to prove that this was not a normal day at Mountaineer. Once again, thank you for taking the time to post.

Thanks for posting and for the positive review. Next time you visit, check out the spa and, if you golf, our 18 hole golf course. Hopefully next time you visit you will be able to take in the races as well. Again, thanks for taking the time to post. Hope to see you again soon.

Thank you for taking the time to post a review. We appreciate your feedback and will use the information that you provided to improve the overall guest experience at Mountaineer. I will make sure that I relay your comments to our facilities director so he can check our smoke evacuation system to make sure it is working as it should. Thank you again for taking the time to post.